Frequently Asked Questions

Everything you need to know about your Milk Street Store experience.

What is the typical shipping timeframe for furniture orders?

Most in-stock items ship within 3-5 business days. Large furniture pieces are delivered via white-glove service and typically arrive within 2-4 weeks depending on your location.

Do you offer a warranty on your home products?

Yes, all Milk Street Store furniture comes with a one-year limited warranty against manufacturing defects to ensure the highest quality for your home.

What is your return policy for home decor and accessories?

We accept returns on unused decor and accessories within 30 days of delivery. Please note that items must be in their original packaging to be eligible for a full refund.

Can I cancel or modify my order after it has been placed?

Orders can be modified or cancelled within 24 hours of placement. After this window, the order may have already entered the shipping process and cannot be changed.

Are your materials sustainably sourced?

We prioritize sustainability by partnering with suppliers who use ethically sourced woods and non-toxic finishes, ensuring our products are safe for both your family and the environment.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger furniture purchases.